---
title: "ReX Services & Returns - Sustainable Maintenance"
url: "https://www.wittenstein-group.com/en-uk/services/customer-care/rex-services-returns"
description: Register returns, order repairs and monitor drive condition with ReX Services. Sustainable circular maintenance to reduce downtime and extend product life.
date: 2026-04-02
modified: 2026-04-02
lastUpdated: 2026-04-13
---

# ReX Services & Returns - Sustainable Maintenance

![](https://www.wittenstein-group.com/fileadmin/_processed_/7/4/csm_service-overview-rex-services-66666_b59621bc4b.webp)

Sustainable maintenance for maximum productivity
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We are setting new standards with the WITTENSTEIN service concept. We are there for you, starting with the initial idea and continuing throughout the entire life cycle of your application.

![](https://www.wittenstein-group.com/fileadmin/_processed_/9/4/csm_service-overvew-service-portal-tab-web_06ae5b72db.webp)

The WITTENSTEIN Service Portal supports you from installation and commissioning to repair or replacement of your products. You can use the service portal to quickly and easily process returns for inspection and repair as well as replacement part requests online.

You will also find the latest product information, technical data, tutorial videos, documentation, firmware updates, and contact details for your contact persons.

[Access via serial number](https://serviceportal.wittenstein-group.com/)

With our ReX-Services—from RePair to ReUse and ReFurbish to ReManufacture and ReCycle—you can ensure that your products retain their value in the long term. Together, we develop sustainable maintenance concepts that prevent unplanned downtime and increase your productivity.

In addition to traditional repairs, we offer customized services such as intelligent gearbox monitoring – for example, through smart services such as Health Index or utilization radar.

[ Learn more about intelligent transmission monitoring](https://www.wittenstein-group.com/en-uk/products/software-and-digitalization/cynapse-smart-services)

![](https://www.wittenstein-group.com/fileadmin/_processed_/0/a/csm_Service-ReX-Grafik_595f1f2e36.webp)

**ReDuce:** Reduce – resource consumption during production and use; increase efficiency

**RePair:** Repair – maintaining products and extending their useful life through proper maintenance and repair.
**ReUse:** Reuse – using products beyond their initial phase of use
**ReManufacture:** Remanufacture – restoring products to the condition of a new product.

**ReCycle:** Material processing – returning materials to the material cycle
**ReCover:** (Thermal) recycling

**ReFurbish:** Refurbishment – Refurbishing products or components after their initial use and restoring them to their original technical condition.
**Direct ReUse:** Reuse – Reusing functional products after their initial use.

![](https://www.wittenstein-group.com/fileadmin/_processed_/7/a/csm_health_index_cynapse_da7202b8ec.webp)

Take advantage of our condition monitoring inspections to obtain a detailed assessment of the condition of your drives.
Based on this, we can create a customized maintenance concept for your application.

Possible components:

- Basic inspection of technical parameters
- Lubricant analyses for condition assessment
- Measurements of tooth flanks and profile line
- Bearing assessment
- Microscopic examinations
- Analysis of the sealing system
- Vibration measurements
- Measurement of tilt play and stiffness
- Synchronization measurements and measurement of idle torque
- Analysis and consultation on connecting elements

Your advantages:

- Increased machine uptime
- Increased productivity
- Prevention of unplanned downtime
- Minimization of repair and maintenance costs

![](https://www.wittenstein-group.com/fileadmin/_processed_/5/6/csm_service-overview-cymex-statistics-slider-web_821bd783b3.webp)

To ensure our product quality and further development, we record all returns, including findings and operating time. With the help of our cymex® statistics software, we evaluate this data, monitor the reliability of our products, and continuously adapt them to new requirements.

Your advantages:

- Product-specific reliability calculations (MTBF)
- Customer-specific evaluations and derivation of optimization measures
- Verification of drive design

This is how we ensure the sustainable use of your mechatronic drive components and guarantee long-term reliable system operation with high availability.

 <a id="c3810"></a>![](https://www.wittenstein-group.com/fileadmin/_processed_/9/c/csm_logo-sculpture_e38190faf6.webp)

 Contact us
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Do you need assistance with service or maintenance?
Our team is here to provide you with personalized, solution-oriented support.

[sales.uk@wittenstein.co.uk](#)

[ +44 1782 286 427 ](tel:+441782286427)

[ To the contact form ](https://www.wittenstein-group.com/en-uk/contact-locations/contact)