---
title: "Service Portal - Product support & spare parts | WITTENSTEIN"
url: "https://www.wittenstein-group.com/en-uk/services/service-portal"
description: Access product data, firmware, tutorials and spare parts via serial number. Request repairs, get fast support and contact local experts. Try the Service Portal.
date: 2026-03-23
modified: 2026-03-23
lastUpdated: 2026-04-13
---

# Service Portal - Product support & spare parts | WITTENSTEIN

![](https://www.wittenstein-group.com/fileadmin/_processed_/f/4/csm_service-overvew-service-portal-tab-web_423927856f.webp)

Service Portal
==============

### One gate. All support.

[Access via serial number](https://serviceportal.wittenstein-group.com/)

The web-based WITTENSTEIN Service Portal supports you from installation and commissioning to maintenance, service, or replacement of your drive. Here you will find the latest product information, technical data, tutorial videos, documentation, firmware updates, and the contact details of your contact persons.

Spare part requests and returns for inspection or repair can also be handled quickly and easily online.

You can access the individual information for your drive directly via the serial number, the Service Portal Code, or by scanning the DataMatrix code on the product. The required app is available free of charge for all common smartphones and tablets.

##### Easy access

You can access the WITTENSTEIN Service Portal via desktop PC and mobile devices and navigate intuitively.

##### Quickly

You will receive clear information about the product in question without any waiting time or research effort.

##### Current

You gain security because data, documentation, and software are up to date.

#####   Instant access to product information

Get direct access to:

- Technical performance data
- Relevant documentation such as operating instructions, data sheets, or certificates
- Product status and available successor products
- Overviews of add-on and accessory components
- Tutorial videos on assembly and commissioning
- Detailed product descriptions

#####   Quick installation and commissioning

All technical information for safe installation and configuration of your drive axis – at a glance:

- Characteristic curves for motors and actuators
- Encoder data sheets for motors and actuators
- Cable data sheets for motors, actuators, and controllers
- Tutorial video on commissioning controllers
- Tutorial videos on motor mounting
- Firmware files for controllers
- Start-up package for commissioning cynapse®

#####   Quickly find the right replacement or successor product

The unique identification of your product allows you to conveniently request an identical replacement product or successor product with the appropriate attachments and accessory components.
In urgent cases, our WITTENSTEIN speedline® service is available to you. This means you benefit from delivery within 24 or 48 hours ex works – and receive your replacement drive in the shortest possible time.

#####   The right contact person for your questions

You can quickly and easily find the right contact person for your product and country on the WITTENSTEIN Service Portal.
Our customer service team will be happy to assist you—personally, competently, and in your preferred language.
Receive individual advice on installation, commissioning, and repair of your drive.

#####   Play IIoT with Smart Services

A digital image of your product is stored in the WITTENSTEIN Service Portal. This creates the basis for the use of smart products and services in the Industry 4.0 environment.
When using smart products such as cynapse®, you gain access to active smart services that simplify commissioning and support correct usage.
In the future, further developed smart services will be available via the WITTENSTEIN Service Portal, which you can request at any time.

#####   Customized maintenance services

You can conveniently register inspections or repairs for your product via the WITTENSTEIN Service Portal.
For returns, you will receive a shipping label with the correct recipient address.
Our customer service team guarantees fast repairs with the highest quality and care.

 <a id="c2621"></a>![](https://www.wittenstein-group.com/fileadmin/_processed_/9/c/csm_logo-sculpture_e38190faf6.webp)

 Contact us
------------

Do you need assistance with service or maintenance?
Our team is here to provide you with personalized, solution-oriented support.

[sales.uk@wittenstein.co.uk](#)

[ +44 1782 286 427 ](tel:+441782286427)

[ To the contact form ](https://www.wittenstein-group.com/en-uk/contact-locations/contact)