---
title: "Drive system services & support | WITTENSTEIN"
url: "https://www.wittenstein-group.com/en-us/services"
description: "Support, maintenance and training for WITTENSTEIN drive systems. Access the Service Portal, expert consulting and fast delivery to maximise uptime. Learn more.
"
date: 2026-02-12
modified: 2026-02-24
lastUpdated: 2026-04-15
---
# Drive system services & support | WITTENSTEIN
Our services at a glance
========================
From the initial idea to a quick replacement solution: We keep your drives running.
With WITTENSTEIN, you can count on long-term reliability.
Quick Links:
[ Consulting & Planning ](https://www.wittenstein-group.com/en-us/services/consulting-and-planning)
[ ReX-Services & Returns ](https://www.wittenstein-group.com/en-us/services/customer-care/rex-services-returns)
[ Express Delivery ](https://www.wittenstein-group.com/en-us/services/customer-care/express-delivery)
### Consulting & Planning
### Customer Care
### Service Portal
### Trainings
### Downloads
Our experts will be happy to assist you with planning and product selection to ensure your project gets off to a successful start. With our CAD POINT, cymex® select, and cymex® 5 design tools, you can quickly find the optimal drive solution for your application. In addition, our training section will show you how to use our design tools efficiently.
[Learn more](https://www.wittenstein-group.com/en-us/services/consulting-and-planning)
We are happy to assist you with commissioning and ensure that the system is optimally connected to your application. With our ReX services, we provide customized maintenance concepts for the servicing and repair of your products in order to ensure the reliability and availability of your application in the best possible way.
In the field of mechanical and mechatronic drive systems, our speedline service offers express delivery within 24 or 48 hours ex works\*.
\*Standard series, depending on parts availability.
[ReX-Services & Returns](https://www.wittenstein-group.com/en-us/services/customer-care/rex-services-returns)
The WITTENSTEIN Service Portal supports you from installation and commissioning to repair or replacement of your products.
You can use the service portal to quickly and easily process returns for inspection and repair as well as replacement part requests online.
You will also find the latest product information, technical data, tutorial videos, documentation, firmware updates, and contact details for your contact persons there.
[Learn more](https://www.wittenstein-group.com/en-us/services/services-overview/service-portal)
We offer needs-based training courses that are consistently tailored to your requirements—from training on our design software to comprehensive product training and practical maintenance training. This ensures you receive exactly the knowledge that will really help your team move forward.
[To the Learning Center](https://www.wittenstein-group.com/en-us/services/learning-center)
In our download area, you will find catalogs, operating instructions, software, and CAD data, as well as all current certificates.
[To the Downloads](https://www.wittenstein-group.com/en-us/services/downloads)
### cymex® select
### cymex® 5
### CAD POINT
Finding the right gearbox is easier than ever:
Based on a few application parameters, our innovative quick sizing tool cymex® select recommends a gearbox without extensive calculations. Learn more about cymex® select.
[Learn More](https://www.wittenstein-group.com/en-us/product/cymex-select "Learn More")
Discover our comprehensive design software:
cymex® 5 enables the fast, precise, and reliable design of complete drive systems—proven in use worldwide.
[Learn More](https://www.wittenstein-group.com/en-us/product/cymex-5 "Learn More")
Discover our comprehensive design software:
CAD POINT enables the fast, precise, and reliable design of complete drive systems—proven in use worldwide.
[Learn More](https://www.wittenstein-group.com/en-us/product/cad-point "Learn More")
The WITTENSTEIN Service Portal offers everything you need for smooth operation: round-the-clock support and all product information at a glance. Whether you need quick access to spare parts, technical documentation, or direct support, we are always there for you to ensure that your systems run reliably and efficiently.
Direct access—simply enter the serial number or scan the DataMatrix code on the type label.
[Access via serial number](https://serviceportal.wittenstein-group.com/)
The production environment is like motor racing: choosing the right time for a pit stop ensures maximum performance! cynapse® Analyze - Health Index provides the necessary information about machines and systems and supports you in this process.
[Learn more about our Smart Services](https://www.wittenstein-group.com/en-us/products/software-and-digitalization/cynapse-smart-services)
##### How can I obtain a replacement product as quickly as possible, e.g., in the event of a machine breakdown?
During business hours, our speedline is available at +49 7931 493 10 444 to handle urgent deliveries. Outside of business hours, you can reach us via our 24-hour service hotline at +49 7931 493 10 900.
Alternatively, you can also send us your request via the WITTENSTEIN service portal.
##### How long is the delivery time?
You can find out the exact delivery time by submitting a request via the WITTENSTEIN Service Portal.
Tip: Proven products from our Fast Lane program are available particularly quickly.
##### How much does the product cost?
For individual pricing information, please send your inquiry via the WITTENSTEIN Service Portal.
##### What is the phone number for your service hotline?
Yes, our service hotline is available around the clock:
Phone: +49 7931 493 10 900
Other services
----------------
[  ](https://www.wittenstein-group.com/en-us/services/learning-center)### [Extensive training program](https://www.wittenstein-group.com/en-us/services/learning-center)
Those who know more can achieve more. We are happy to share our expertise with you. Benefit from our customized product training, maintenance training, and service training courses.
[  ](https://www.wittenstein-group.com/en-us/services/customer-care/rex-services-returns)### [Our ReX-services help you maintain the value of your products in the long term.](https://www.wittenstein-group.com/en-us/services/customer-care/rex-services-returns)
Our sustainable maintenance concepts prevent unplanned downtime and increase your productivity. We also offer intelligent services such as predictive gearbox monitoring for maximum plant availability.
 ### 24h Hotline
We are always here for you. If you have any questions about repairs and delivered products, our customer service team is available to assist you personally. Hotline +49 7931 493 10900
[  ](https://www.wittenstein-group.com/en-us/services/customer-care/rex-services-returns#c5465)### [cymex statistics](https://www.wittenstein-group.com/en-us/services/customer-care/rex-services-returns#c5465)
Trust in our expertise and benefit from statistically determined, real application data to ensure the reliability of your machine right from the design phase of the drive train.
Contact us
------------
Would you like to learn more about our solutions?
We would be happy to advise you—personally, competently, and tailored to your requirements.
[info@wittenstein-us.com](#)
[ 1 630 540-5300 ](tel:16305405300)
[ To the contact form ](https://www.wittenstein-group.com/en-us/contact-locations/contact)