Service Portal

Get direct access to:

• Technical performance data
• Relevant documentation such as operating instructions, data sheets, or certificates
• Product status and available successor products
• Overviews of add-on and accessory components
• Tutorial videos on assembly and commissioning
• Detailed product descriptions

All technical information for safe installation and configuration of your drive axis – at a glance:

• Characteristic curves for motors and actuators
• Encoder data sheets for motors and actuators
• Cable data sheets for motors, actuators, and controllers
• Tutorial video on commissioning controllers
• Tutorial videos on motor mounting
• Firmware files for controllers
• Start-up package for commissioning cynapse^®

The unique identification of your product allows you to conveniently request an identical replacement product or successor product with the appropriate attachments and accessory components.
In urgent cases, our WITTENSTEIN speedline^® service is available to you. This means you benefit from delivery within 24 or 48 hours ex works – and receive your replacement drive in the shortest possible time.

You can quickly and easily find the right contact person for your product and country on the WITTENSTEIN Service Portal.
Our customer service team will be happy to assist you—personally, competently, and in your preferred language.
Receive individual advice on installation, commissioning, and repair of your drive.

A digital image of your product is stored in the WITTENSTEIN Service Portal. This creates the basis for the use of smart products and services in the Industry 4.0 environment.
When using smart products such as cynapse®, you gain access to active smart services that simplify commissioning and support correct usage.
In the future, further developed smart services will be available via the WITTENSTEIN Service Portal, which you can request at any time.

You can conveniently register inspections or repairs for your product via the WITTENSTEIN Service Portal.
For returns, you will receive a shipping label with the correct recipient address.
Our customer service team guarantees fast repairs with the highest quality and care.