Service Portal

One gate. All support.

The web-based WITTENSTEIN Service Portal supports you from installation and commissioning to maintenance, service, or replacement of your drive. Here you will find the latest product information, technical data, tutorial videos, documentation, firmware updates, and the contact details of your contact persons.

Spare part requests and returns for inspection or repair can also be handled quickly and easily online.

You can access the individual information for your drive directly via the serial number, the Service Portal Code, or by scanning the DataMatrix code on the product. The required app is available free of charge for all common smartphones and tablets.

Easy access

You can access the WITTENSTEIN Service Portal via desktop PC and mobile devices and navigate intuitively.

Quickly

You will receive clear information about the product in question without any waiting time or research effort.

Current

You gain security because data, documentation, and software are up to date.

Highlights

All technical information for safe installation and configuration of your drive axis – at a glance:

Characteristic curves for motors and actuators
Encoder data sheets for motors and actuators
Cable data sheets for motors, actuators, and controllers
Tutorial video on commissioning controllers
Tutorial videos on motor mounting
Firmware files for controllers
Start-up package for commissioning cynapse^®

The unique identification of your product allows you to conveniently request an identical replacement product or successor product with the appropriate attachments and accessory components.
In urgent cases, our WITTENSTEIN speedline^® service is available to you. This means you benefit from delivery within 24 or 48 hours ex works – and receive your replacement drive in the shortest possible time.

You can quickly and easily find the right contact person for your product and country on the WITTENSTEIN Service Portal.
Our customer service team will be happy to assist you—personally, competently, and in your preferred language.
Receive individual advice on installation, commissioning, and repair of your drive.

A digital image of your product is stored in the WITTENSTEIN Service Portal. This creates the basis for the use of smart products and services in the Industry 4.0 environment.
When using smart products such as cynapse^®, you gain access to active smart services that simplify commissioning and support correct usage.
In the future, further developed smart services will be available via the WITTENSTEIN Service Portal, which you can request at any time.